Autonomous shopping carts that follow grocery store customers and robots that pick ripe cucumbers faster than humans may grab headlines, but the most compelling applications of AI and ML technology are behind the scenes. Increasingly, organizations are finding substantial efficiency gains by applying AI-and ML-powered tools to back-office procedures such as document processing, data entry, employee onboarding, and workflow automation.
The power of automation to augment productivity in the back office has been clear for decades, but the recent emergence of advanced AI and ML tools offers a step change in what automation can accomplish, including in highly regulated industries such as health care.
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